1. General
This policy governs the refund and return practices for the paralegal services offered by our company, Altiorem Legal Services, LLC (hereinafter, “Altiorem”).
2. Services
Our services encompass various paralegal services, as described on our website or provided in our service descriptions.
3. No Refunds
Due to the nature of our services and in line with the legal and industry standards, we do not provide refunds for services already delivered or initiated. Once the service is rendered, it is deemed accepted by the client, as the services cannot be physically returned or reused. We strongly advise that you thoroughly understand the scope, deliverables, and potential results of the service before you engage with us.
4. Cancellations
If you wish to cancel a service that has not yet been initiated or delivered, please contact us immediately. We will halt any further work on the project, and you will only be responsible for the payment of the services performed up until the time of your cancellation request.
5. Complaints
If you are not satisfied with the service provided, we encourage you to contact us to discuss your concerns. We are committed to providing quality paralegal services and will make every effort to address and resolve your concerns in a reasonable and fair manner.
6. Exceptions
There may be exceptional circumstances where it may be necessary to issue a partial or full refund. These will be evaluated on a case-by-case basis and are at the sole discretion of Altiorem.
7. Changes to the Policy
We may revise this policy from time to time. Your continued use of our services after the changes have been posted signifies your agreement to the updated terms.
8. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at
- Email: altiorem@altioremlegalservices.com;
- Phone: (801) 855-6541 (call or text); and/or
- Address: 971 S University Ave., #1049, Provo, Utah 84601 (not an office; for mail only).
This policy is intended to provide a clear and fair understanding of our refund and return practices. We aim to provide exceptional services and seek to resolve any client concerns in a reasonable and professional manner. Please do not hesitate to reach out with any concerns or questions you may have.